For general questions and inquiries regarding our Return/Exchange Policy, please contact Top String Lacrosse directly at
412-409-2786
Top String Lacrosse will return or exchange any unused, non customized merchandise in original packaging and or the manufacturers original condition within 30 days of purchase (Criteria listed below). Returns/exchanges must be accompanied by hard copy proof of purchase and can be refunded as merchandise credit or original payment method. Customized items which include team stores items, custom dyed and/or strung heads, custom design helmets and any other specialty personalized merchandise are not valid for return or exchange. While custom strung heads cannot be returned we will however do our best to try to help you with any fix you may be experiencing with a custom stringing, please contact us at orders@topstringlacrosse.com
Eligible Return Items must be returned within 30 days of purchase and meeting the following criteria:
- Be in the item’s original packaging and package tagging
- Show no scuffs, stains, dirt, wear marks from stringing or other marks that would indicate use
- Be in the original condition in which it was purchased.
Within the first 30 days of your purchase, most items in your order are under limited warranty by Top String Lacrosse or our manufacturers to be free of defects in materials or workmanship under normal use as deemed by warranty provider. More information regarding Warranty Polices can be found HERE.
